SquareTrade © AP6.0 Find What You Want Quick Store categories Store home Cell Phones Blackberry Nokia Samsung Sony Ericsson Motorola HTC LG Others Bluetooth Accessories Plantronics Jabra Aliph BlueAnt LG Samsung Motorola Others Memory Cards SanDisk Kingston Others Accessories Batteries Car Chargers Cases Screen Protectors Others Our Commitment Genuine OEM Stock Low Prices Fantastic Customer Service 14 Day Return Policy Rock-Solid Satisfaction Guarantee. HTC Desire Z - Black Being marketed as a ‘phone that puts all your email accounts in one inbox’, HTC Desire Z has a 3.7 inch touch screen with a slideout keyboard. Another interesting feature is the instant access to maps, with no waiting times and zero data roaming fees. With HTCSense.com you get added protection to your device. You can remotely lock your phone, and wipe out any private data. HTC Desire Z puts emails from all your accounts into one single inbox, color coding each of them for easy find. Additional filters for sorting them by groups, importance, or even content make your life more easy. Other features include built-in Adobe Flash player support, News app syncing with Google Reader, music and video streaming via DLNA. Quick Info Shipping & Delivery Hassle Free Returns Process Return Policy Some Quick Information We Request our Customers to Kindly make a payment withen 3 days of your purchase. Unpaid Auctions will be reprted to eBay. We only ship to the 48 Continental United States. We are unable to ship internationally or to Hawaii, Alaska and other US Protectorates (ie. Guam, Puerto Rico, Virgin Islands, etc.). Free shipping to continental United States (48 States) only. We are unable to ship to PO Boxes or APO/FPO addresses. Due to Fraud Concerns we only ship to Paypal Confirmed Shipping Addresses. We may not accept your payment if our risk assessment system deems it unsafe to do so. Customers are Required to Ensure Network Compatibility Before making a purchase. The Unlocked Phones we sell are mostly Imports. In Some cases a english user manual may not be available. If you would like a english user manual email our Customer Serivce Department & we will email it to you. Unlocked Imports Carry no Warranties. L2D2 Highly recommends purchasing a warranty from Square Trade. Shipping & Delivery All orders are typically shipped out within 3 Business days of the order being received Unless there is a backorder for the item. In an Event of a Backorder you will be notified with an estimated timeframe. (Due to high demand of certain products, some items may be out of stock. In this event, you will receive an estimated availability date OR a full refund for the transaction. We apologize for this inconvenience and thank you for your understanding.) Depending upon the selected shipping method your order will be delivered between 9:00 a.m. and 7:00 p.m., Monday through Friday. If you missed the delivery the shipping company typically makes up to three delivery attempts, excluding Saturdays, Sundays, and holidays. Packages are typically returned to the shipper in a event the package has not been delivered or picked up. Customer Service Numbers : USPS : 1-800-ASK-USPS (1-800-275-8777) FEDEX : 1-800-GO-FEDEX (1-800-463-3339) UPS : 1-800-PICK-UPS (1-800-742-5877) Hassle Free Returns Process We want you to be completely satisfied with your shopping experience at L2D2. When you need to return a product to us, please follow the easy steps listed below to make sure your return is handled promptly and efficiently.Most products can be returned for either a Refund or for a Replacement of the same item. Refunds are subject to a restocking fee, which is deducted from the refund amount. Get an RMA for your item: Your product needs to be returned with an RMA (Return Merchandise Authorization) number so we can identify it. You can request one from Customer Support Send the product to L2D2 : Once your RMA is issued, you can print a UPS/Fedex/USPS shipping label, Box up the item you're returning and send it to L2D2 Returns ATTN: [Your RMA Number] 37-18 Northern Boulevard, Suite 405 Long Island City New York 11101 Phone Number : 800-974-3165 If you choose not to use our UPS/Fedex/USPS shipping service, we recommend using a courier who provides package tracking and basic insurance coverage. Your RMA is Received and Reviewed: You'll receive an email once your package has been received and opened and your RMA has been reviewed & approved. It usually takes 2-5 business days from the time we receive your shipment to review and approve your RMA. RMA Resolution Replacement: If you requested a Replacement, a new order will be generated once your RMA is approved. You'll receive standard email updates for the replacement order, just as you would for a newly placed L2D2 order. RMA Resolution Refund: If you requested a Refund, a credit memo will be generated once your RMA is approved. You can expect the refund amount to be credited to your original payment method 3-5 business days later. The turnaround time for Refunds often depends on your bank's policies for making the funds available to you. The overall turnaround time for a return is about 5-8 business days from the time we receive the shipment; (that is, 2-5 business days for RMA processing and 2-3 business days to expedite your refund or replacement). General Policy Standard Return Policies applicable only to products purchased by you directly from L2D2 Online's eBay Store. All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting L2D2 Customer Support Products that are not eligible for return and will be sent back to you at your cost and expense if received by us: Any product not purchased from L2D2ONLINE Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number. Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product. Any product from which the UPC code has been removed from its packaging. Any product that exhibits physical damage. Any product for which you have submitted a mail-in rebate. CDMA & Unlocked Mobile Phones Standard 14-Day Return Policy Return for refund within: 14 days Return for replacement within: 14 days Restocking Fee: Yes This is our Standard 14-Day Return Policy. Items covered by this policy (those products for which L2D2 states "This item may be returned for a replacement or refund within 14 days only") must be returned to L2D2 within 14 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by L2D2, and not the mere issuance of an RMA. The following conditions are not acceptable for return, and will result in the merchandise being returned to you at your expense: Any phone that is free from defects in materials or workmanship. Any phone that is damaged due to misuse, abuse or neglect. Any phone that is returned without the original packaging and all accessories. Customers are responsible to ensure network compatibility prior to purchase no returns will be accepted for compatibility issues. All other RMA issues regarding CDMA & Unlocked Mobile Phones must be handled through the product manufacturer. If you have any questions regarding an Unlocked Mobile Phone RMA, or manufacturer warranty information, please contact our Customer Service Department. SquareTrade © squaretrade warranty v2.0
